Senior Technical Support Specialist

1 week ago


Batangas, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $100,000

This position involves providing expert technical support to customers on a global scale, ensuring seamless operations and timely resolutions of issues.

Key Responsibilities:
  • Resolve complex technical issues escalated from tier 1 support teams
  • Collaborate with other teams to address critical incidents
  • Assist customers with configuration queries and troubleshooting
  • Maintain monitoring systems to identify potential issues
  • Develop documentation to resolve recurring problems
Requirements:
  • Bachelor's degree in computer science or related field
  • Proven experience in production/application support roles
  • Strong knowledge of hardware, software, and network systems
  • Familiarity with querying languages and automation tools
  • Experience with cloud-based services and RESTful JSON services
  • Excellent communication and problem-solving skills
Benefits:

We offer a comprehensive compensation package, including competitive salary, benefits, and opportunities for growth and development.

About Us:

We are a leading provider of design and marketing solutions to small businesses worldwide. Our mission is to empower our customers to succeed through innovative products and services.



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