
Chief Knowledge Officer
12 hours ago
Knowledge Management Expert
">We are seeking a seasoned professional to lead our knowledge management function, ensuring our knowledge base is up-to-date, accessible, and effectively utilized.
">The ideal candidate will possess deep technical acumen, exceptional linguistic proficiency, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.
">Key Responsibilities:
">- ">
- Develop and implement an IT knowledge management strategy and processes aligned with ITIL v4 and KCS v6 principles.">
- Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.">
- Manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.">
- Cultivate a culture of knowledge sharing, championing open information exchange and employee engagement.">
Requirements:
">- ">
- Bachelor's degree in information technology or related field.">
- At least 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.">
- Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.">
- Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.">
- Demonstrated experience in technical writing, editing, and content quality assurance.">
Preferred Qualifications:
">- ">
- ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.">
- KCS v6 Practices certification preferred.">
We Offer:
">- ">
- A global exposure opportunity.">
- Remote work possibilities.">
- A dynamic work environment with opportunities for growth and development.">
Contact Us:
">To apply, please submit your resume and cover letter to us. We look forward to hearing from you.
":-
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