Customer Experience Specialist

2 days ago


Mandaluyong City, National Capital Region, Philippines beBeeSkills Full time ₱1,350,000 - ₱1,750,000
Customer Service Expertise

Evaluate and enhance customer service operations, leveraging data insights to drive business growth.

  • Analyze customer interactions, identify trends, and optimize processes for improved efficiency.
  • Develop and maintain metrics-based dashboards to track performance and progress.
  • Collaborate with cross-functional teams to implement enhancements and drive process improvements.
  • Provide actionable insights to support training programs, product development, and knowledge base growth.
Required Skills

Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and BI Tools (Power BI). Strong fluency in written and verbal English, with excellent communication and interpersonal skills.

  • Able to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Skilled in documentation, research, and issue resolution, with a high degree of accuracy and attention to detail.
  • Discreet and professional when handling sensitive information.


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