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Help Desk Support Specialist Opportunity

2 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
Welcome to Neksjob
We are a company that values innovation, teamwork, and customer satisfaction. Our mission is to provide top-notch service and support to our customers, and we need talented individuals like you to help us achieve this goal.

Job Description
This is an exciting opportunity to join our support team as a Help Desk Support Specialist. In this role, you will be responsible for managing customer interactions, resolving issues, and providing exceptional service. If you have a passion for helping others and a strong work ethic, we encourage you to apply.

Key Responsibilities
* Manage incoming customer calls, emails, and other forms of communication
* Use client-specific tools and software to track and manage customer interactions
* Resolve customer issues efficiently and accurately
* Collaborate with internal teams to resolve complex customer problems

Requirements
* At least Senior High School Graduate or College Graduate
* Fluent in written and spoken business English
* Fast and accurate data entry skills
* Strong problem-solving skills and active listening abilities
* Willing to work onsite as required

Benefits
* Paid training to ensure your success in the role
* Competitive salary plus allowances to match your hard work
* Monthly performance incentives to reward your dedication
* Career development and advancement opportunities to help you grow professionally

Our Culture
Neksjob is a supportive and inclusive workplace where you can grow and develop your skills. We offer a range of benefits and opportunities to help you succeed in your career.