Customer Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱7,500
Customer Support Specialist

About the Role:

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will provide exceptional service to customers through various communication channels, including email, chat, and phone.

Responsibilities:

  • Provide timely and accurate responses to customer inquiries via multiple communication channels.
  • Escalate complex issues to senior support staff or management as needed.
  • Collaborate with cross-functional teams to resolve customer issues efficiently.
  • Stay up-to-date with product knowledge and features to effectively address customer concerns.
  • Meet or exceed performance metrics for first-call resolution, response time, and customer satisfaction.
  • Participate in ongoing training and development to enhance skills and stay current with industry trends.

Requirements:

To be successful in this role, you will need:

  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic computer skills and proficiency in using help desk software.
  • High school diploma or equivalent required; degree in a related field preferred.

Preferred Qualifications:

The following qualifications would be advantageous:

  • Previous experience in a customer support role.
  • Knowledge of our products or services.
  • Salesforce experience.

Benefits:

Our organization offers a competitive salary and benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

What We Offer:

We strive to create an inclusive work environment that values diversity, equity, and inclusion. Our company is committed to providing equal employment opportunities to all qualified individuals without regard to their race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application with your resume and cover letter.

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