Product Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeProduct Full time ₱900,000 - ₱1,200,000

Explore the Role of a Product Adoption Expert

As a Product Adoption Expert, you will be responsible for driving customer awareness and adoption of new experiences. This involves designing and implementing strategies that drive education, behavioral change, and seamless transitions to enhanced digital and service experiences.

Your primary goal is to ensure customers successfully adopt and engage with new features, products, or services. To achieve this, you will work closely with marketing, customer support, digital, and operations teams to develop customer-centric adoption programs that drive long-term engagement.

Key Responsibilities:
  • Develop targeted strategies to increase awareness, engagement, and utilization of new customer experiences.
  • Lead initiatives that inform customers about new experiences, ensuring they understand the benefits and how to use them effectively.
  • Design structured onboarding programs that help customers seamlessly adapt to new features, products, or service enhancements.
  • Monitor customer engagement and usage patterns, identifying areas where adoption can be improved.
  • Collaborate with internal teams to ensure a consistent and customer-friendly adoption experience across all touchpoints.
  • Gather insights from customer interactions to refine adoption strategies and improve user experience.
  • Develop digital-first initiatives, FAQs, and tutorial content to help customers transition with minimal need for assisted support.
Deliverables:
  • Customer Adoption & Engagement Strategy – A structured plan to drive awareness, ease of transition, and long-term adoption of new experiences.
  • Customer Communication & Onboarding Campaigns – Messaging, tutorials, FAQs, and interactive guides to support customer understanding and engagement.
  • Adoption Analytics & Performance Reports – Regular tracking of customer usage, drop-off points, and engagement trends.
  • Digital Self-Service & Support Enablement – Initiatives that encourage self-sufficiency and reduce reliance on customer service for new experiences.
  • Post-Launch Customer Sentiment & Feedback Loop – Continuous analysis of customer sentiment and refinement of adoption efforts based on insights.
Competencies:
  • Customer Adoption & Engagement Strategy
  • Behavioral Insights & Data-Driven Optimization
  • Proactive Problem-Solving & Innovation
  • Agility & Continuous Improvement

Equal Opportunity Employer

Our hiring process promotes equal opportunity to applicants. We are committed to creating a diverse and inclusive workplace culture.

Job Function:
  • Sales and Business Development
  • Telecommunications

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