Customer Support Expertise

1 day ago


Baguio City, Cordillera, Philippines Neksjob Full time

Neksjob is a dynamic organization committed to delivering exceptional customer experiences.

As a Customer Support Expertise, you will play a vital role in helping us achieve this goal.

Job Description

We are seeking a highly skilled and enthusiastic individual to join our team as a Call Center Agent. The successful candidate will be responsible for providing top-notch support to our customers through various communication channels.

Duties and Responsibilities:

  • Respond to incoming calls from customers, addressing their queries and concerns in a timely and professional manner.
  • Troubleshoot problems and provide solutions to ensure customer satisfaction.
  • Provide information about our products and services, as well as handle complaints in a fair and empathetic way.

Requirements:

  • A minimum of a High School Graduate or Senior High School Graduate qualification.
  • Experience in customer-facing roles, preferably in the airline and reservation sectors.
  • At least 5 months of experience as a Customer Service Representative or Call Center Agent, with a minimum of 3 months in a BPO environment.
  • Excellent communication skills, both written and verbal.

What We Offer:

  • Paid training to equip you with the necessary skills and knowledge.
  • A competitive salary package, including allowances.


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