Learning Experience Specialist

20 hours ago

Mabalacat, Central Luzon, Philippines beBeeTraining Full time ₱800,000 - ₱1,100,000
Job Overview

This role is responsible for leading new hire training programs and enabling operational excellence through continuous learning and development. The ideal candidate will be able to design, deliver and continuously improve training programs.

You will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives. This position requires close collaboration with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.

Key Responsibilities
  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Develop engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Dedicated, quiet workspace suitable for virtual training.

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