Global Implementation Strategy Lead
7 days ago
Company Overview
KMC Solutions is a cutting-edge technology firm that specializes in delivering exceptional software solutions to its clients. Our team of experts works tirelessly to ensure seamless onboarding and adoption of our products, making us a trusted partner in the industry.
Salary: $120,000 - $180,000 per annum (dependent on experience)
Job Description
We are seeking an experienced Global Implementation Strategy Lead to join our Implementation team. As a key member of our team, you will be responsible for leading the deployment of our platform for customers, ensuring successful onboarding and adoption of our solutions. This role requires strong project management skills, technical proficiency, and excellent communication abilities to collaborate effectively with clients and internal teams.
Key Responsibilities:
- Manage a team of implementation specialists, including hiring, training, performance evaluations, and professional development to build a high-performing team.
- Collaborate with Customer Success Leadership to establish and track KPIs for implementation specialists, focusing on individual and team utilization targets, project completion rates, customer satisfaction, and overall quality of work.
- Oversight of the implementation process for SOCi accounts assigned to the team, working closely with specialists to resolve issues, provide guidance, and ensure successful project completion.
- Identification of opportunities to improve the implementation workflow, developing best practices, and standardizing procedures to enhance efficiency and customer onboarding quality.
- Act as an escalation point for customer issues during the implementation phase, collaborating with the team to address concerns and ensure customer satisfaction.
Required Skills and Qualifications
- Proven experience in implementation, professional services, or customer success teams, preferably in a SaaS or software-focused environment, including team management experience.
- Strong leadership and team management skills, with experience in coaching, mentoring, and performance management of technical or customer-facing teams.
- Solid understanding of project management principles, with the ability to oversee multiple implementation projects simultaneously, ensuring on-time and on-budget delivery.
- Excellent written and verbal communication skills, with the ability to effectively interact with offshore teams, internal stakeholders, and customers.
- Culture fit with our values of collaboration, innovation, and customer-centricity.
Benefits
- Competitive salary range: $120,000 - $180,000 per annum (dependent on experience)
- Award-winning company culture
- Opportunities for career growth and professional development
- Flexible work arrangements
- Recognition and rewards program
- Health insurance and wellness programs
- Paid time off and holidays
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