Shopify and Gorgias Expert

18 hours ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱240,000 - ₱400,000
Customer Support Professional

We are seeking a highly skilled and tech-savvy Customer Support Agent to join our team. The ideal candidate will have excellent communication skills, be proficient in Shopify and Gorgias, and possess a passion for delivering exceptional customer experiences.

Main Responsibilities:

  • Respond to customers via chat, email, or phone in a professional and friendly manner.
  • Handle inquiries related to product information, order tracking, returns, and account concerns.
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
  • Stay informed on product updates and support practices to ensure a consistent customer experience.

Key Requirements:

  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Comfortable working independently and handling multiple conversations at once.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

We Offer:

  • Competitive pay with annual performance-based increases.
  • Paid time off to rest and recharge.
  • Health and dental insurance or a health stipend to promote well-being.
  • Fully remote setup – work from anywhere you're comfortable.
  • Opportunities to grow with us as we scale.

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