Dispute Resolution and Chargeback Management Specialist

2 days ago


Taguig, National Capital Region, Philippines beBeeChargeback Full time ₱420,000 - ₱520,000
Job Opportunity:

As a Specialist for Dispute Resolution and Chargeback Management, you will be responsible for managing disputes and chargebacks from start to finish. You'll ensure cases are handled correctly and on time by following clear procedures.

You will gather and submit evidence such as order details, screenshots, and invoices while working with Shopify and Gorgias to verify customer data. Daily updates to internal spreadsheets and close collaboration with our service and operations teams are expected.

Key Responsibilities:
  • Handle disputes and chargebacks from start to finish
  • Follow structured processes and meet deadlines
  • Collect and submit evidence (invoices, screenshots, etc.)
  • Verify customer data in Shopify and Gorgias
  • Maintain internal sheets and report on dispute outcomes
  • Identify trends and suggest improvements
Required Skills and Qualifications:
  • Hands-on experience with dispute resolution
  • Understanding of dropshipping operations
  • Experience with Shopify and Gorgias
  • Strong understanding of e-commerce operations
  • Highly organized, detail-focused, and process-driven mindset
  • Reliable communication and accountability
  • Availability for part-time work with potential to grow into full-time


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