Administrative Account Management Professional

2 days ago


Manila, National Capital Region, Philippines beBeeGrowth Full time ₱900,000 - ₱1,200,000

The Crew Account Growth Executive position at Marcura Manila involves ensuring accurate inspection and processing of e-wallet orders in line with regulations to issue and deliver e-wallet accounts and cards on time. This role supports the business by providing commercial assistance related to e-Wallet customer accounts and operational processes across MarTrust.

Key Responsibilities
  • Assist crew and corporate clients with onboarding, e-wallet setup, and card creation/shipping
  • Coordinate with clients and internal parties on operational matters
  • Handle customer inquiries and FAQs, escalating or resolving issues as needed
  • Conduct webinars and client visits to support customers as required
  • Support Sales teams with customer-related questions
  • Process e-wallet creation and card orders by collecting and accurately screening user documents
  • Assist with operational tasks and serve as a link between departments to resolve issues
  • Collect documents based on standard operating instructions
  • Analyze customer behavior or data to identify needs and suggest improvements
Requirements
  • Bachelor's degree preferred for this growth executive role
  • Minimum 2 years' experience in account management, business process operations, customer support within maritime, shipping, crew management or BPO sectors
  • Proven track record of meeting or exceeding KPI targets
  • Strong interpersonal and communication skills with ability to present effectively to clients and stakeholders
  • Ability to analyze data for informed decision-making
  • Familiarity with industry practices, regulations and emerging trends an advantage
  • Intermediate Excel knowledge required
  • Collaborative environment across functional disciplines and lines of business
Benefits
  • Competitive Salary and Bonus
  • Inclusive Onboarding Experience
  • Marcura Wellness Zone
  • Global Opportunities
  • Diverse Supportive Work Culture
Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Administrative
  • Industry: Maritime Transportation


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