Loyalty Program Strategist

3 days ago


Taguig, National Capital Region, Philippines beBeeRetention Full time ₱2,000,000 - ₱3,000,000
About Our Retention Manager Role

We are seeking a seasoned professional to lead our email, SMS, and loyalty programs. This position combines lifecycle marketing, VIP engagement, membership growth, and customer advocacy.

The ideal candidate will design automated journeys that foster customer loyalty, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

  • Email, SMS & Automated Journeys - Develop and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Customer Advocacy & Community - Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Customer Insights & Feedback - Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
  • Cross-Functional Collaboration - Partner with teams to align retention efforts and maximize customer impact.


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