Career Success Strategist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,200,000 - ₱9,300,000

We are seeking a critical-thinking and emotionally-intelligent Career Success Strategist to join our team within the Client Solutions Division. This role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints
  • Propose and implement data-informed strategies to reduce churn
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset
Requirements:
  • Strong empathy, emotional intelligence, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
What We Look For:
  • Proactive and outcome-oriented
  • A problem-solver
  • Has the ability to work effectively under pressure and resolve issues efficiently
  • Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems

In a dynamic and innovative environment, you can grow and make a real impact in your career. Collaborate with passionate individuals and take the next step in your professional journey.

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