Technical Support Expert

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time $40,000 - $70,000
About This Role

We are seeking a skilled and passionate Technical Support Advocate to join our team.

This role requires providing expert technical guidance and support to customers, partners, and colleagues in a fast-paced environment.

As a key member of our team, you will maintain efficiency, professionalism, and an in-depth understanding of our services and team needs to deliver exceptional client satisfaction.

Your Key Responsibilities
  • Provide technical support via phone, email, and chat
  • Respond promptly to inquiries in line with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues appropriately
  • Stay updated with evolving technologies and process changes
  • Participate in training to enhance skills
  • Share knowledge with the team and assist in onboarding new members
  • Deeply understand our products and services
  • Ensure customer satisfaction through prompt responses
  • Support and collaborate with team members
  • Take on additional tasks as needed
The Ideal Candidate

We seek passionate, impact-driven individuals who share our commitment to delivering exceptional client experiences.

Our ideal candidate embodies a curious, dynamic, and authentic approach to their work.

Requirements
  • At least 3 years of technical support experience, supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision

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