
Technical Support Representative
4 days ago
We are looking for a Technical Support Representative II / Database Operations Support to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.
Key Responsibilities
- Provide Tier 2 technical support for internal and external users.
- Run SQL queries to analyze data and generate reports.
- Troubleshoot database servers and resolve issues efficiently.
- Monitor system logs and interpret log files for root cause analysis.
- Set up and support Remote Desktop Connections.
- Work with AWS services for database and server support.
- Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
- Document processes, resolutions, and escalate issues when necessary.
- Ensure proper task handoff to onshore counterparts.
- Maintain a high level of patience, problem-solving, and analytical thinking.
Qualifications
- Bachelor's Degree in IT, Computer Science, or related field (preferred but not required).
- At least 2–3 years of experience in technical support or database operations.
- Proficiency in SQL (running queries, analyzing data).
- Basic understanding of database servers and troubleshooting methods.
- Familiarity with AWS and remote desktop tools.
- Strong skills in Microsoft Excel, Teams, and SharePoint.
- Excellent communication, analytical, and problem-solving skills.
Willingness to go the extra mile to ensure tasks are completed or properly transitioned.
Location: GH Tower, San Juan, Greenhills
- Work Setup: Full-Time, Onsite
- Schedule: Night Shift
- Compensation: ₱30,000 – ₱35,000
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Paid training
Application Question(s):
- Have you worked with or do you have a basic understanding of database servers and troubleshooting?
- Do you have experience with AWS and Remote Desktop Connection setup?
- Are you proficient in using Microsoft Excel, Teams, and SharePoint?
- This role requires a night shift, full-time onsite setup. Are you comfortable with this schedule and arrangement?
Language:
- English (Preferred)
Work Location: In person
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