Technical Support Representative

5 days ago

San Juan, National Capital Region, Philippines Onis Global Full time ₱30,000 - ₱35,000 per year

We are looking for a Technical Support Representative II / Database Operations Support to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

Key Responsibilities

  • Provide Tier 2 technical support for internal and external users.
  • Run SQL queries to analyze data and generate reports.
  • Troubleshoot database servers and resolve issues efficiently.
  • Monitor system logs and interpret log files for root cause analysis.
  • Set up and support Remote Desktop Connections.
  • Work with AWS services for database and server support.
  • Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
  • Document processes, resolutions, and escalate issues when necessary.
  • Ensure proper task handoff to onshore counterparts.
  • Maintain a high level of patience, problem-solving, and analytical thinking.

Qualifications

  • Bachelor's Degree in IT, Computer Science, or related field (preferred but not required).
  • At least 2–3 years of experience in technical support or database operations.
  • Proficiency in SQL (running queries, analyzing data).
  • Basic understanding of database servers and troubleshooting methods.
  • Familiarity with AWS and remote desktop tools.
  • Strong skills in Microsoft Excel, Teams, and SharePoint.
  • Excellent communication, analytical, and problem-solving skills.

  • Willingness to go the extra mile to ensure tasks are completed or properly transitioned.

  • Location: GH Tower, San Juan, Greenhills

  • Work Setup: Full-Time, Onsite
  • Schedule: Night Shift
  • Compensation: ₱30,000 – ₱35,000

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

Application Question(s):

  • Have you worked with or do you have a basic understanding of database servers and troubleshooting?
  • Do you have experience with AWS and Remote Desktop Connection setup?
  • Are you proficient in using Microsoft Excel, Teams, and SharePoint?
  • This role requires a night shift, full-time onsite setup. Are you comfortable with this schedule and arrangement?

Language:

  • English (Preferred)

Work Location: In person

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