Order Management Coordinator

2 weeks ago


Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time
Job Description

This role is responsible for managing dealer/distributor orders on a daily basis, serving as the key link in communication with customers for order/inventory questions.

The individual works closely with our shipping department to ensure that every order is processed and delivered on time.

  • Strong business acumen, basic accounting skills, and the ability to reason through ever-changing scenarios are necessities for this position.
  • Taking the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position.

Key Responsibilities:

  • Utilize SAP Fusion, SAP S4 Hana, Magento, and other tools for direct order entry, process credit and rebill, keep track of client details and orders, update accounts and invoices, and monitor shipments to relay real-time information.
  • Review orders for accuracy, error, and omission to minimize incorrect shipments.
  • Liaise with management to resolve both external and internal issues relating to quote/order status and client account information to maximize customer satisfaction.
  • Interface with internal groups such as sales, post sales, inventory, and claims team to facilitate order flow, meet processing metrics, and proactively inform customers regarding back orders or shipping delays.


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