Order Management Specialist
2 weeks ago
Benefits
What we offer:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work from home setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Janji is more than just a running apparel brand—it is a company on a mission to explore, connect, and give back through running. The brand creates high-performance running gear inspired by different parts of the world, with 2% of every sale supporting clean water initiatives in those regions.
Janji is seeking an Operations Analyst to join its team and assist in optimizing wholesale operations, coordinating with its third-party logistics (3PL) warehouse, managing inventory, and facilitating inbound shipments from factory partners. The ideal candidate should have a keen eye for detail, strong problem-solving skills, and excellent Excel abilities.
ResponsibilitiesWholesale & Order Management
- Create packing lists and invoices for wholesale orders, and troubleshoot problems as they arise to ensure accurate fulfillment and timely deliveries.
- Track and update order statuses, ensuring all wholesale partners receive timely communication.
Warehouse & Logistics Coordination
- Act as the main point of contact between Janji and our third-party logistics (3PL) warehouse to ensure on-time delivery to customers.
- Collaborate with our 3PL to organize inventory checks and update our inventory management system.
- Identify and resolve shipping or fulfillment issues to maintain smooth operations.
Factory & Supply Chain Support
- Act as the primary point of contact for shipping carriers and customs.
- Assist in arranging and monitoring inbound product shipments.
Direct to Consumer Site Support
- Support launch of new products and collections on the Janji website through our e-commerce platform.
- Manage our returns platform and associated processes.
- Work with our sales and customer service teams to correct order discrepancies and manage order modifications.
Who You Are
- Detail-Oriented: You catch errors before they become problems and thrive on getting things right.
- Problem-Solver: You take initiative to resolve issues efficiently and creatively.
- Strong Communicator: You're clear, professional, and proactive when working with internal teams, warehouses, and suppliers.
- Excel Expert: You know your way around Pivot Tables and complex formulas (vlookup, index, match, etc.) to manage data effectively.
- Adaptable: You're comfortable working with global teams and adjusting to shifting priorities.
- 1-3 years in an operations, logistics, or supply chain role (preferred but not required).
- Must be available to work East Coast (EST) hours, regardless of location.
- Experience in managing invoices for wholesale orders.
- Order management and customer service experience.
- Good communication skills.
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