Customer Success Expert

21 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱89,344 - ₱138,006
Talent Acquisition Specialist

You will play a pivotal role in driving customer satisfaction and loyalty by delivering outstanding service and support.

Key Responsibilities:
  • Manage high volumes of customer contacts and communications via phone and email daily, ensuring timely resolutions to their queries and concerns.
  • Utilize contact search and productivity tools to verify contact information accurately and efficiently.
  • Conduct regular health checks at recurring intervals to gauge product satisfaction and value completion.
  • Develop in-depth product knowledge to address customer objections intelligently and effectively.
  • Document and track feedback and measurements through surveys, calls, and emails, providing actionable insights for improvement.
  • Capture customer expectations, experiences, satisfaction, and potential abandonment – 'Voice of the Customer'.
  • Address customer concerns through appropriate communication channels, demonstrating empathy and professionalism.
  • Collaborate with cross-functional teams and management to promote positive customer experiences and drive business growth.

We offer a comprehensive range of benefits to support your well-being and career development, including:

  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

This is a full-time opportunity that requires occasional attendance at our office. You should be within commuting distance to the office for occasional attendance.

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