
Care Services Coordinator
1 day ago
The role of a Care Operations Associate is pivotal in ensuring the seamless delivery of care services. Acting as a liaison between families, healthcare providers, and hospitals, you will facilitate timely communication and document retrieval to support patient records and medical documentation management.
As a key member of our team, you will manage patient documents, ensure their accurate distribution, and serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
Key Responsibilities:- Manage patient documents and ensure timely, accurate distribution of medical records.
- Act as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a cohesive care experience.
- Bachelor's degree in nursing, healthcare administration, medical records management, or related field (preferred).
- Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to going above and beyond for families.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.
- Families First: We treat every family with compassion and respect, prioritizing their needs above all else.
- Urgency with Precision: We understand that families rely on us for critical care services, so we match their urgency with precision and speed.
- Relentlessly Resourceful: We adapt quickly and make the most of limited resources, finding creative solutions to challenges.
- Purpose with Positivity: We take our mission seriously while maintaining a positive attitude and a commitment to kindness.
- Driven to Redefine What's Possible: We challenge outdated systems and find innovative ways to deliver care services.
- Benefits:
- Competitive compensation packages that reflect your value to the organization.
- Generous paid time off, including 15 days of paid vacation and 10 paid company holidays.
- Team bonding activities and a company-issued laptop to support your success.
- Growth opportunities to build your leadership skills and advance your career.
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