Family Care Coordinator

1 day ago


Cainta, Calabarzon, Philippines beBeeDocumentation Full time ₱18,000 - ₱22,000
Job Opportunity

We are seeking a diligent and detail-oriented individual to join our team in the role of Healthcare Documentation Specialist. As a key member of our organization, you will play a vital part in making family care possible for those who need it most.

In this dynamic position, you will be responsible for collecting, reviewing, and tracking required documentation from caregivers and families. Your excellent communication skills will enable you to guide families through the documentation process with ease, ensuring that all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.

  • Collect and review required documentation from caregivers and families.
  • Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
  • Handle high-volume phone interactions daily while maintaining professionalism, empathy, and efficiency.
  • Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
  • Communicate clearly and compassionately with families via phone, text, and email.
  • Maintain organized records and track expiring documents, sending timely reminders.
Requirements
  • Extensive experience in customer service, administration, or healthcare support roles.
  • Proven experience handling high-volume inbound and outbound calls in fast-paced environments.
  • Excellent organizational skills and strong attention to detail when reviewing documents.
  • Clear and professional communication skills, both verbal and written.
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
  • A compassionate and patient approach when working with families and caregivers.


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