Global Client Solutions Expert

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱45,000 - ₱55,000
Job Description

As a Seasonal Senior Customer Advocate, you will be responsible for interacting with customers and supporting them to address inquiries and resolve concerns regarding our clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide timely and professional customer service and continuously improve processes that enhance the customer experience.

This is a 3-month contract role, with the possibility of extension depending on mutual fit and evolving team priorities.

Key Responsibilities:
  • Interact with customers across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Identify patterns in customer feedback or pain points and surface actionable insights to improve tools, content, or processes.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall customer experience.
  • Deliver exceptional service excellence and maximize customer satisfaction.

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