Chief Client Advocate

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱18,000 - ₱24,000
**Job Overview**

As a Customer Success Manager, you will be responsible for ensuring the success of clients by providing coaching, guidance, and support. You will also oversee leadership and strategic support to help clients scale their businesses.

This is a dual-role position that requires a mature, experienced professional with strong interpersonal skills and emotional intelligence. You must have an excellent command of English and familiarity with Western business culture.

The ideal candidate will have proven experience in operations management or customer success, as well as experience with CRM and Facebook ads. They will be able to coach entrepreneurs and thrive in a remote, self-managed environment.

Main Responsibilities:
  • Client Management & Coaching
    • Serve as the main contact for clients via calls, texts, and video chats
    • Provide coaching on lead follow-up, closing techniques, and general business growth
    • Offer both supportive and assertive guidance to drive client accountability and results
  • Leadership & Support
    • Liaise between clients and the media buying team to ensure alignment and execution
    • Build, document, and improve client systems using CRM
    • Track and log all client interactions for transparency and follow-through
  • Strategic Support
    • Help clients understand marketing concepts and how to convert leads into paying customers
    • Analyze performance data and provide insights to clients and internal team
    • Potentially assist with recruiting and onboarding future hires as the agency scales
Ideal Candidate Profile:
  • Proven experience in operations management or customer success
  • Strong interpersonal skills and emotional intelligence
  • Excellent command of English; familiarity with Western business culture
  • Business-savvy with the ability to coach entrepreneurs
  • Proactive problem-solver who thrives in a remote, self-managed environment
  • Experience with CRM is a MUST


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