Customer Care Expert
21 hours ago
We are seeking a highly skilled Technical Support Specialist with expertise in Xerox multifunction printers and copiers.
This role involves delivering top-notch remote troubleshooting and customer care to clients.
Key Responsibilities- Handle inbound support calls as the first point of contact.
- Gather essential information from customers, including name, company, device model/serial number, and issue description.
- Diagnose and resolve common issues, such as paper jams, print streaks, and driver problems.
- Guide users through troubleshooting steps or remotely access systems to resolve problems.
- Install and troubleshoot printer drivers, as well as address network configuration issues like IP conflicts or device connectivity.
- Document service activities in a CRM system, including timestamps, machine details, issue descriptions, steps taken, and resolution status.
- Elevate unresolved issues to senior technicians with clear documentation.
- Track open issues to ensure timely and effective resolution.
- Provide calm, professional, and supportive customer communication throughout the troubleshooting process.
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Customer Care Associate
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Customer Care Associate
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Paranaque City, Calabarzon, Philippines CAFÉ MARY GRACE Full time ₱21,500 per yearI. JOB SUMMARYThe Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.MAJOR...
