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Customer Success Associate

1 week ago

Manila, National Capital Region, Philippines Humanforce Full time

Company Overview

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Humanforce is a leading provider of human capital management (HCM) solutions for frontline and flexible workforces. Our mission is to make work easier and life better for employees and employers alike.

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We have built strong foundations since our founding in 2002 and help over 2300 customers and almost 1 million employees under management in 30+ countries, across various industries including aged, child and health care; education; hospitality; retail; local government and more.

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We have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

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Job Description

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The Product Support Engineer will be responsible for providing top-notch support to our intelliHR customers. This role requires a customer-obsessed individual who cares deeply about creating memorable experiences for all customers.

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You will nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.

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Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer-facing knowledge base.

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Contribute to Humanforce's reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.

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Consistently improve and streamline internal processes that will aid the support team.

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Required Skills and Qualifications

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Prior experience in a similar position within the SaaS sector is required.

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A strong blend of technical expertise and business insight is essential.

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A commitment to a customer-first approach is necessary.

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Skillful in interpreting technical information and communicating it to non-technical audiences.

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Exceptional communication capabilities to engage, influence, and inspire partners and stakeholders for effective collaboration.

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Quick to learn and adapt to various systems with ease.

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Advanced data manipulation and Excel proficiency.

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A high level of organisation, personal initiative, and accountability.

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Experience collaborating effectively within teams to tackle complex challenges.

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A proven history of empowering end users to achieve goals through technology.

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Experience in creating user guides as part of an online knowledge repository.

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Benefits

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We offer a flexible working environment where you can genuinely improve the world of work.

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The opportunity to be part of a fast-growing tech company.

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A focus on development with access to Go1.

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Paid time off and Quarterly Wellbeing Days.

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Employee talent referral scheme.

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A fun and friendly culture working with passionate and talented people.