Business Contact Center Operations Manager

OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a strategic and results-oriented Contact Center...

Job SummaryWe are seeking an experienced Operations Director to lead our BPO contact center. The ideal candidate will have a proven track record in managing and developing supervisors, as well as overseeing quality, production, and hours.Main Responsibilities:Manage sales supervisors and ensure they are equipped with the necessary tools and resources to...

OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a results-driven Contact Center Operations...

As a seasoned Contact Center Manager, you will lead and mentor teams to achieve exceptional results in a high-volume environment. Key responsibilities include overseeing daily operations, driving performance, and ensuring client satisfaction.About the RoleThis is a challenging opportunity for an experienced leader who can drive business growth, improve...

Job TitleA leader is sought to manage a team of contact center agents, driving performance and ensuring service excellence across client campaigns.The ideal candidate will have a proven track record in supervising and supporting teams to meet performance targets and client SLAs. Key responsibilities include monitoring real-time operations, managing...

OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring a proactive and people-oriented Contact Center...

OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a detail-oriented and strategic Quality Assurance...

Quality Assurance Specialist RoleWe are seeking a detail-oriented and strategic Quality Assurance Specialist to lead the QA function in our contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts.This is a key leadership role that directly impacts customer satisfaction and...

Job TitleWe are seeking a highly skilled and motivated Contact Center Professional to join our team.About the Role:Main Responsibilities:

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for contact center agents to support inbound and...