Contact Center Recruiter

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations.

Note: To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
• Source candidates through job boards, social media, referrals, and recruitment events.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs and timelines.
• Maintain accurate recruitment records and reports.
• Ensure a positive candidate experience throughout the hiring process.
• Support employer branding and recruitment marketing initiatives.

• Associates Degree, Certification or Equivalent Combination of Training and Experience
• 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
• Strong sourcing, interviewing, and candidate evaluation skills.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and organizational skills.
• Ability to manage multiple roles and deadlines simultaneously.

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage
• Supervisors/Managers ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment. The position is largely sedentary; the employee may sit/stand for long periods while using a computer and headset. The employee may occasionally move about the office to accomplish tasks and may exert up to forty (40) pounds of force.

Compliance: Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination and is committed to diversity and equal opportunity. MCI does not discriminate on age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.