Lead Contact Center Manager

2 days ago

San Fernando, Central Luzon, Philippines beBeeContactCenterManager Full time $60,000 - $90,000

As a seasoned Contact Center Manager, you will lead and mentor teams to achieve exceptional results in a high-volume environment. Key responsibilities include overseeing daily operations, driving performance, and ensuring client satisfaction.

About the Role

This is a challenging opportunity for an experienced leader who can drive business growth, improve customer experience, and foster a positive team culture. Your primary focus will be on developing and implementing strategies that align with the company's vision and goals.

To succeed in this role, you must have excellent leadership, analytical, and communication skills. A bachelor's degree in Business, Operations, or a related field is required, as well as 5+ years of experience in a contact center, with at least 2 years in a management role.

The ideal candidate will possess strong technical skills, including proficiency in contact center tools, CRM systems, and reporting platforms. Experience managing multiple teams or campaigns is also essential.

Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Our benefits include HMO medical and dental coverage, free meal during training, career growth and learning, allowances (rice, clothing, laundry, meal), performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats and off-site events, and more.

What We Offer

At our organization, we value our employees' contributions and strive to create a work environment that promotes balance, support, and recognition. We believe in providing opportunities for growth and development, recognizing and rewarding outstanding performance, and fostering a culture of diversity and inclusion.

How to Apply

If you are a motivated and dedicated professional looking for a new challenge, please submit your application, along with your resume and cover letter. We look forward to hearing from you and exploring how you can contribute to our team's success.

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