Customer Experience Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeRepresentative Full time ₱80,000 - ₱100,000

We are seeking a talented and experienced Remote Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients via phone, email, or other communication channels.

Your primary objective will be to resolve customer inquiries in a timely and professional manner, ensuring that our clients receive the highest level of satisfaction possible. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure.

Key Responsibilities:
  • Handle customer calls, emails, and chats in a friendly and courteous manner
  • Respond to customer inquiries in a timely and efficient manner
  • Resolve customer complaints and issues promptly and professionally
  • Provide product information and sales support as needed
  • Meet or exceed performance metrics and goals
Requirements:
  • High school diploma or equivalent required; degree preferred
  • Minimum 1 year experience in customer service or related field
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and meet deadlines
  • Basic computer skills and proficiency in Microsoft Office
Benefits:
  • Competitive hourly rate and overtime opportunities
  • Benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career growth and advancement

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