Expert Customer Experience Leader

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Title: Customer Service Team Lead

As a results-driven leader, you will guide our customer support teams to deliver exceptional service for e-commerce brands.

This role is ideal for those who thrive in motivating and mentoring others to achieve success.

Responsibilities
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Working Conditions
  • Full-time, Monday to Friday | US PST Time Zone
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

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