Support Services Director

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeLeader Full time ₱800,000 - ₱1,000,000

We're seeking a seasoned professional to lead our support services team.

The ideal candidate will have strong technical expertise and leadership experience, guiding the team to deliver exceptional customer experiences.

Key Responsibilities
  • Lead and inspire a support team to ensure top-notch client service and operational excellence
  • Manage escalations, monitor performance, and foster a culture of collaboration
  • Oversee customer support tickets for timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Requirements
  • A minimum of 8 years of production environment experience
  • At least 5 years of SQL and team leadership experience
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
  • Salesforce administration experience
  • Knowledge of Java, JSP, or jQuery
  • Utility industry or Smart Grid experience
  • ITSM/ITIL knowledge

This is a fully remote role with a competitive benefits package.

We're looking for a passionate, global team member who can make an impact in the utility industry.



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