Senior Business Transformation Director

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTransformation Full time ₱1,697,000 - ₱2,494,000

Job Title: Senior Business Transformation Director

About the Role

We are seeking an experienced senior business transformation director to lead large-scale transformation programs focused on cost reduction, process efficiency, and quality improvement across global operations.

The ideal candidate will have a strong track record of success in leading enterprise-wide transformations, with a deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.

Key Responsibilities
  • Define and execute transformation roadmaps with measurable ROI
  • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives
  • Manage complex transformation projects with agile governance, stakeholder alignment, change management, and risk mitigation
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred)
  • Six Sigma Black Belt certification (mandatory)
  • 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms
  • Strong command over automation technologies (RPA tools)
What We Offer

We offer a competitive industry salary and comprehensive benefits package, as well as opportunities for professional growth and development. Our company is committed to providing equal access to opportunities and welcomes applicants from diverse backgrounds.

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