Support Operations Director

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time $18,000
Job Description:

We are seeking a seasoned professional to serve as our Support Operations Manager. This critical role ensures our global support team is running smoothly, efficiently, and with data-driven decisions to support 24/7 operations.

The ideal candidate will have a strong background in workforce management, customer experience, or a related field. They will be responsible for leading strategic initiatives, managing the support operations team, and driving continuous improvement.

This role requires excellent analytical, communication, and stakeholder management skills. The successful candidate will be able to build dashboards and reports using data from Zendesk or similar tools, translate data into actionable insights, and drive team improvements.

  • Key Responsibilities:
  • Lead strategic initiatives to improve support operations
  • Manage the support operations team, including coaching and development
  • Drive continuous improvement through data analysis and process optimization
  • Build dashboards and reports using data from Zendesk or similar tools
  • Translate data into actionable insights to drive team improvements
Requirements and Qualifications:

To be successful in this role, you will need:

  • 5+ years of experience in Support Operations, Workforce Management, or Customer Experience roles
  • Proven experience with workforce planning, scheduling, and forecasting in a 24/7 global support environment
  • Strong command of Zendesk reporting tools
  • Working knowledge of Deel and global contractor/team logistics
  • High proficiency in Excel/Google Sheets, SQL, and BI tools like Looker or Tableau
  • Excellent analytical, communication, and stakeholder management skills
About the Role:

This is a full-time employment opportunity in the Software Development industry. The ideal candidate will be a mid-senior level professional with a passion for delivering high-quality support experiences.

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