
Customer Experience Services Director
1 week ago
We are currently seeking a visionary leader to motivate, mentor and elevate our customer support teams delivering exceptional service for e-commerce brands.
Key Responsibilities- Develop and implement effective strategies to enhance team performance and drive business growth.
- Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
- Evaluate performance on a bi-annual basis and recommend opportunities for growth, promotions or recognition.
- Minimum 3 years of leadership experience in a customer service environment.
- Strong command of English both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create interpret and act on performance reports.
Work Environment
The ideal candidate will have a strong understanding of the importance of a positive supportive and high-performance work culture. They will be expected to promote a culture that encourages teamwork open communication and continuous learning.
What We Offer
As a member of our team you will have access to ongoing training and development opportunities. You will also be part of a dynamic and collaborative work environment that values innovation and creativity.
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