Customer Experience Services Director

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $50,000 - $80,000
Lead with Impact as Our Next Customer Service Team Lead

We are currently seeking a visionary leader to motivate, mentor and elevate our customer support teams delivering exceptional service for e-commerce brands.

Key Responsibilities
  • Develop and implement effective strategies to enhance team performance and drive business growth.
  • Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
  • Evaluate performance on a bi-annual basis and recommend opportunities for growth, promotions or recognition.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Strong command of English both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create interpret and act on performance reports.

Work Environment

The ideal candidate will have a strong understanding of the importance of a positive supportive and high-performance work culture. They will be expected to promote a culture that encourages teamwork open communication and continuous learning.

What We Offer

As a member of our team you will have access to ongoing training and development opportunities. You will also be part of a dynamic and collaborative work environment that values innovation and creativity.



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