Customer Service Advisor

1 day ago

Cabuyao, Calabarzon, Philippines beBeeMedical Full time ₱1,200,000 - ₱1,800,000
Job Overview

We're seeking a Medical Contact Center Professional to serve as a trusted advisor for customers seeking clarity on medication side effects.

This role offers an opportunity to work beyond the typical call center environment, providing clear and compassionate guidance while leveraging your medical knowledge.

Responsibilities
  • Respond to medical information queries, product quality complaints, and general inquiries received via telephone, email, or other channels.
  • Receive, record, and report Adverse Drug Reactions within required timelines.
  • Perform activities including tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
  • All other duties as needed or assigned.
Qualifications (Minimum Required)
  • Non-degree + 3–4 years relevant experience or 1 year safety experience.
  • Associate degree + 2–3 years relevant experience or 1 year safety experience.
  • Bachelor's or Master's degree in relevant field.
Required Skills and Qualifications
  • Good written and verbal communication skills.
  • Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.
  • Technical proficiency with Microsoft Office suite.
  • High accuracy with attention to detail.
Preferred Qualifications
  • Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry is preferred but not required.
Work Environment

The ideal candidate will have the ability to work independently under moderate supervision in an office environment or remote setting.


Please see our EEO & Accommodations request page for more information.


The successful candidate will be part of a dynamic team dedicated to delivering exceptional customer service.

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