Remote Customer Service Representative

24 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱688,000 - ₱1,048,000
About the Role

MCI is seeking an enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for well-known clients. In this role, you'll assist customers with inquiries and provide excellent service.

This position offers the opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80 km of the office.

You'll also need the following to be considered:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Culture

At MCI, compensation and benefits are designed to be competitive and to grow with you. We offer a variety of benefits and incentives to support and reward our team members. The company emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

  • Remote Customer Service Representative

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    We are seeking enthusiastic customer service representatives to support various initiatives across a diverse portfolio of clients.Key ResponsibilitiesTo provide exceptional customer experiences through effective communication and issue resolution.To work collaboratively in a remote environment with a range of stakeholders.The ideal candidate will possess...

  • Remote Customer Service and Administrative Representative

    23 hours ago

    Lipa City, Calabarzon, Philippines beBeeService Full time ₱150,000 - ₱250,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our dynamic team. This remote position offers flexibility and the opportunity to work from the comfort of your own home.This role involves assisting the claims department with the claims process, ensuring timely and accurate resolution.You will handle...

  • Remote Customer Service Representative

    23 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000

    We are seeking a highly motivated and customer-focused professional to join our team as a Call Center Representative.As a Call Center Representative, you will play a key role in providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.You will work closely...

  • Remote Customer Service Representative

    29 minutes ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000

    Job OverviewWe are seeking a motivated and skilled individual to join our team as a Remote Customer Service Representative. This role involves handling incoming inquiries, proactive outreach to existing customers, and promoting new products and services while delivering exceptional service.This is an excellent opportunity to contribute to high-impact...

  • Customer Service Representative

    23 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱6,000 - ₱8,000

    Remote Contingent Contact Center Agent Job Description">We are seeking skilled customer service representatives to join our team as contingent contact center agents. This is a temporary, remote position that requires flexibility and adaptability.">The ideal candidate will have excellent communication and problem-solving skills, with the ability to work...

  • Remote Customer Service Representative

    23 hours ago

    Lipa City, Calabarzon, Philippines beBeeRepresentative Full time ₱500,000 - ₱1,000,000

    About the Role: We are seeking a highly skilled Customer Service Representative to join our team. This is an exciting opportunity for a dedicated and customer-focused individual who can provide top-notch service to clients.">"Job Description:">We offer a unique chance to work in a fast-paced environment where you will be handling inbound and outbound calls,...

  • Remote Customer Service Representative

    18 hours ago

    Lipa City, Calabarzon, Philippines beBeeService Full time ₱6,000 - ₱12,000

    About the RoleThis is a Customer Service Representative position where you will be handling inbound calls and emails in a professional manner. Your key responsibilities include resolving customer inquiries and requests, working with internal teams to ensure prompt and accurate order processing, escalating customer feedback as required, identifying...

  • Customer Service Representative

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.About the Role:In this role, you will be working closely...

  • Remote Customer Service Representative

    22 minutes ago

    Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000

    Job Title:A Remote Representative RoleKey Responsibilities:Handle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problem-solving.Research and retrieve information across systems to support customer needs.Accurately document interactions and process claims.Guide customers through options...

  • Disaster Relief Customer Service Representative

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱200,000 - ₱250,000

    Job DescriptionThis role involves working as a customer service representative in a remote setting, handling inquiries and providing support to clients. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong problem-solving attitude.The selected individual will participate in training sessions to...