Ecommerce Support Specialist

1 week ago

Barcelona, Philippines beBeeEcommerce Full time ₱45,500 - ₱52,500

We are seeking a dedicated and skilled E-Commerce Customer Service Representative to join our team.

This role involves delivering exceptional customer service via email and live chat, managing orders, returns, refunds, shipping, and administrative updates with precision. You will also respond to product enquiries, utilizing fitment guides and brand resources to provide accurate recommendations.

  • Deliver outstanding customer service through timely responses and resolution of issues.
  • Manage orders from receipt to delivery, ensuring accuracy and efficiency.
  • Provide product information and recommendations to customers via email and live chat.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Maintain up-to-date records across systems and processes.
  • Collaborate with the onshore Customer Service team to escalate complex issues as needed.

To be successful in this role, you should have at least 5 years of customer service experience, preferably in an e-commerce environment. You should also possess excellent written English skills, with the ability to adapt tone across multiple brand domains and different customer types.

Responsibilities

The key responsibilities of this role include:

  • Customer Service
  • Order Management
  • Product Enquiries
  • Issue Resolution
  • Record Keeping
  • Team Collaboration
Requirements

To be considered for this role, you should have the following qualifications:

  • At least 5 years of customer service experience
  • Excellent written English skills
  • Ability to work efficiently under pressure
  • Flexibility to work across time zones

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