Technical Assistance Team Member
1 day ago
At William Hill PLC, we rely on our Application Support Team to ensure seamless access to our critical applications. This team is responsible for managing permissions, supporting users, and overseeing access to sensitive systems.
Job Summary
- Manage Citrix access permissions and resolve connection issues.
- Identify and troubleshoot user latency issues.
- Resolve general application issues and collaborate with the NOC department to escalate global application issues.
- Troubleshoot and resolve issues within Jira and Confluence.
- Add and update Jira and Confluence permissions based on user requirements.
- Configure and create user NTS certificates.
- Support US partners and regulators with Citrix and application permissions and application issues.
Qualifications
Candidates should possess active directory management experience in a multi-domain environment, with a focus on troubleshooting and problem-solving skills.
Benefits Package
- Competitive compensation and bonus schemes.
- Flexible working arrangements, including hybrid work options.
- Paid time off and holiday entitlements.
- Comprehensive healthcare and wellness initiatives.
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