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Client Support Specialist

1 week ago

Taguig, National Capital Region, Philippines ETeam PH Full time

**Job Overview**

We are seeking a skilled Client Support Specialist to join our team at ETeam PH. In this role, you will provide operational support and escalate client issues to ensure seamless partner experiences.

About the Role

This is an exciting opportunity for a motivated individual to take on a key responsibility in supporting the growth and success of our Solution Partners.

Main Responsibilities:

  • Provide operational support to client Solution Partners, including responding to incoming questions and tickets
  • Manage and document client's Standard Operating Procedure for their Q2C and other systems/processes
  • Document feedback on escalations and issues that impact partner experience, to improve on these areas as a business
  • Support partners with operational queries on programs and platforms, guiding them to enablement content

About You

We're looking for someone who is a fast learner, confident in operating at scale, proactive in breaking down and de-risking issues and challenges, fluent in English with excellent communication skills, and productive and collaborative in a high-tech work environment.

Working with Us

This position reports to the Global Partner Escalation Desk Leader and works closely with Partner Managers and Partners. Our team is tasked with recruitment, enablement, and go-to-market with partners representing Americas, EMEA, and APAC.