E-commerce Support Specialist

12 hours ago

Pasay, National Capital Region, Philippines beBeeEcommerce Full time ₱250,000 - ₱500,000

Job Title: E-commerce Support Specialist

We are seeking a highly organized and proactive individual to support our e-commerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Process customer orders accurately and efficiently using our e-commerce platform.
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
  • Resolve order discrepancies, shipping issues, and returns in a timely manner.
  • Provide customers with updates on order status and shipment tracking.
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment.
  • Maintain detailed and accurate customer records and order information.

Requirements:

  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • Minimum 2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Strong understanding of order management systems and e-commerce platforms.
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

  • Experience with inventory management software.
  • Familiarity with shipping carriers and logistics processes.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong organizational and time management skills.

Benefits:

This is a remote position that offers flexibility and autonomy. As a member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Contact Us:

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.

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