E-commerce Customer Success Representative

1 day ago

Pasay, National Capital Region, Philippines beBeeEcommerce Full time ₱2,400,000 - ₱3,000,000
Unlock Your Potential in E-commerce

We're revolutionizing the way online businesses interact with their customers. Our team works closely with fast-growing e-commerce brands to deliver exceptional service and sales support that enhances every step of the buyer's journey.

Main Responsibilities
  • Customer Engagement: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Premium Benefits
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.
Join Our Dynamic Team

If you are passionate about delivering top-notch service and driving business success, we'd love to hear from you

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