Compliance Inquiry Manager

2 days ago


Cabuyao, Calabarzon, Philippines beBeeCompliance Full time ₱714,475 - ₱1,040,675
Job Summary

This role involves overseeing compliance-related inquiries from our workforce. We're looking for someone who can manage these requests efficiently, collaborating across departments to ensure timely resolution.

Key Responsibilities
  • Ticket Management: Monitoring and managing compliance tickets, engaging with employees to assess inquiries and accurately document, track, and follow up on all compliance cases from intake to resolution.
  • Compliance Triage & Escalation: Evaluating the nature of each issue and determining the appropriate course of action, routing and escalating cases to relevant departments as needed.
  • Cross-functional Collaboration: Working with internal stakeholders to validate information and seek subject-matter input, supporting continuous process improvement by sharing insights from case trends.
Requirements
  • Mandatory Skills & Experience: 3+ years in HR operations, compliance support, or case management; familiarity with U.S. or Canadian compliance topics; strong interpersonal and communication skills; proven critical thinker with a proactive, solution-focused approach.
  • PREFERRED SKILLS: Experience supporting North American teams from an offshore/remote environment, comfortable collaborating across time zones, and availability to work overlapping hours with North American time zones.


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