Global Virtual Assistance Manager

24 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱475,200 - ₱504,000
Virtual Assistance Lead

This is an exciting opportunity to lead a team of virtual assistants and play a key role in revolutionizing the way businesses interact with their clients.

  • Direct video interactions with international clients, ensuring client satisfaction and success.
  • Coach and develop high-performing teams, providing feedback and training to exceed client expectations.
  • Shape the future of our proprietary software through hands-on testing and contribute to its development.

This is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

Key Responsibilities
  • Client Success Management: Monitor client satisfaction and proactively address concerns before they escalate. Identify opportunities for clients to expand their virtual assistance services and grow their business.
  • Virtual Assistant Success Development: Coach and mentor a team of virtual assistants to achieve exceptional performance. Provide feedback and guidance to help VAs meet and exceed client expectations.
  • Success Coordination & Problem Resolution: Bridge communication gaps when clients and VAs face misunderstandings. Coordinate replacement processes when client-VA matches need adjustment.
Requirements
  • Proven Virtual Assistance Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients.
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships.
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals.
  • Excellent English Communication - Professional-level written and verbal English for executive interactions.

We are looking for someone with a win-win mindset, success-oriented mindset, natural facilitation skills, growth catalyst skills, proactive communication skills, and empathetic leadership skills.

Why Join Us?

We offer competitive terms, including a fixed monthly salary, allowances, HMO coverage, paid time off, 13th month pay, government benefits, and comprehensive training.

We also provide internal growth opportunities, including roles in team management, operations, client success, training and development, and project management.

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