Lead Aftersales Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeManagement Full time ₱900,000 - ₱1,200,000

Aftersales Officer Job Description

The successful candidate will lead the aftersales operation with the objective of ensuring profitable operations of aftersales and overseeing all activities related to aftersales services, including customer service, warranty handling, service repairs, parts supply, and customer feedback through practice of quality service and compliance.

This role is available for various locations across the country.

Job Responsibilities
  • Process Improvement: Continuously review and improve aftersales procedures, practices and workflows to enhance efficiency, productivity and service quality.
  • Financial Management: Plan aftersales performance targets and implement service programs to achieve profitability, work quality and shop improvements.
  • Customer Experience: Maintain high levels of customer satisfaction by ensuring timely service delivery and issue resolution by implementing systems to track customer satisfaction and improve aftersales process to achieve No. 1 customer satisfaction.
  • Compliance of SOP: Oversee and implement workshop controls and safety measures to assure security of associates, vehicles and the dealership.
  • Skills Review: Responsible for periodic review of All Service Associates' performance, skills and qualification to identify suitable candidates for personnel movements in the department in order to achieve high quality of performance.
  • Reporting and Analytics: Prepare regular reports on service performance, customer satisfaction, and financial performance to be able to use the analytics in demand forecasting for aftersales service and spare parts.
Required Skills and Qualifications
  • Graduate Degree: Graduate of any Engineering course, preferably licensed Mechanical Engineer; MBA or MA an advantage.
  • Work Experience: At least 5 years managerial experience in Service Industry preferably in an automotive setting, exposure to quality improvement activities an advantage.
  • Key Competencies: Management of service operations, technical skills, people-handling skills, customer-handling skills, marketing skills.
Benefits
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Customer Service
  • Industries: Retail Motor Vehicles and Wholesale Motor Vehicles and Parts

  • Aftersales Officer

    1 week ago

    Manila, National Capital Region, Philippines ACMobility Full time $40,000 - $80,000 per year

    Job DescriptionThe Aftersales Officer leads the aftersales operation with the objective of ensuring profitable operations of aftersales and overseeing all activities related to aftersales services, including customer service, warranty handling, service repairs, parts supply, and customer feedback through practice of quality service and compliance.*This role...

  • Aftersales Officer

    2 weeks ago

    Manila, National Capital Region, Philippines ACMobility Full time

    OverviewThe Aftersales Officer leads the aftersales operation with the objective of ensuring profitable operations of aftersales and overseeing all activities related to aftersales services, including customer service, warranty handling, service repairs, parts supply, and customer feedback through practice of quality service and compliance.This role is...

  • Aftersales Back Office

    1 week ago

    Manila, National Capital Region, Philippines Lucky Huarong Technology Inc. Full time ₱300,000 - ₱450,000 per year

    The Aftersales Back Office Associate is responsible for supporting post-purchase operations by ensuring timely and accurate handling of customer concerns, returns, replacements, refunds, and warranty claims. This role plays a vital part in maintaining customer satisfaction and strengthening brand trust by coordinating between internal teams, logistics...

  • Aftersales & Account Management Specialist -

    1 week ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱104,000 - ₱130,878 per year

    Job DescriptionWe are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You'll serve as the bridge between our customers and internal operations, playing a key role in...

  • Technical Service Manager

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time $90,000 - $120,000 per year

    Service Manager – Aftersales & Service OperationsKey Responsibilities:Aftersales:Develop and implement standardized aftersales processes.Manage warranty claims, customer support, and issue resolution.Oversee parts planning, inventory, and vendor contract management.Collaborate with product teams for performance and reliability insights.Lead aftersales...

  • Aftersales & Account Management Specialist - SPX Express

    1 week ago

    Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

    DepartmentLevelExperienced (Individual Contributor)LocationPhilippines - ManilaJob Description:We are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You'll serve as...

  • Area Operations Assistant

    1 week ago

    Manila, National Capital Region, Philippines San Miguel Corporation Full time ₱900,000 - ₱1,200,000 per year

    Minimum Qualifications:Must be a college graduate.At least 2 years of experience in sales and marketing within the automotive industry.Must be able to drive; a valid driver's license is an advantage.Willing to be assigned in San Juan City.Job Overview:The Aftersales Specialist is responsible for driving the performance and profitability of BMW Motorrad...

  • Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Megavia Motor Co., Inc. Full time $60,000 - $80,000 per year

    JOB OVERVIEWThe Sales and Operations Manager will oversee all aspects of truck sales and after sales operations, ensuring efficient processes to achieve sales targets and maintaining high customer satisfaction.KEY RESPONSIBILITIESDevelop and implement sales strategies to drive revenue growth;Lead and mentor the sales team by setting clear objectives and...

  • operations and sales manager

    1 week ago

    Manila, National Capital Region, Philippines MEGAVIA MOTOR CO., INC. Full time ₱50,000 - ₱60,000 per year

    JOB OVERVIEWThe Sales and Operations Manager will oversee all aspects of truck sales and after sales operations, ensuring efficient processes to achieve sales targets and maintaining high customer satisfaction.KEY RESPONSIBILITIESDevelop and implement sales strategies to drive revenue growth;Lead and mentor the sales team by setting clear objectives and...

  • Field Sales Specialist

    5 days ago

    Manila, National Capital Region, Philippines San Miguel Corporation Full time

    Minimum Qualifications:Must be a college graduate.At least 2 years of experience in sales and marketing within the automotive industry.Must be able to drive; a valid driver's license is an advantage.Willing to be assigned in San Juan City.Job Overview:The Aftersales Specialist is responsible for driving the performance and profitability of BMW Motorrad...