Area Operations Assistant

3 days ago

Manila, National Capital Region, Philippines San Miguel Corporation Full time ₱900,000 - ₱1,200,000 per year

Minimum Qualifications:

  • Must be a college graduate.
  • At least 2 years of experience in sales and marketing within the automotive industry.
  • Must be able to drive; a valid driver's license is an advantage.
  • Willing to be assigned in San Juan City.

Job Overview:

The Aftersales Specialist is responsible for driving the performance and profitability of BMW Motorrad dealers by managing aftersales operations, including Riding Gear, Accessories, Lifestyle items, and service-related initiatives. This role ensures that targets are set, monitored, and achieved through strategic planning, dealer support, and continuous performance analysis.

Key Responsibilities:

  • Develops and sets aftersales targets and forecasts for each dealer, and closely monitors their performance.
  • Designs and implements aftersales programs to boost wholesale and retail sales of Riding Gear, Accessories, and Lifestyle products, including service and technical campaigns.
  • Prepares and maintains accurate weekly and monthly retail and wholesale performance reports.
  • Oversees service and parts-related concerns, including technical support and warranty claims across all BMW Motorrad dealers.
  • Recommends forecast adjustments based on dealer performance and profitability trends.
  • Collaborates with the Parts Analyst to determine appropriate product mix, pricing strategies, and inventory levels.
  • Manages dealer aftersales target reporting, adjustments, and internal communications.
  • Oversees processing and validation of dealer aftersales claims.
  • Ensures proper execution of warranty and technical campaigns across the dealer network.
  • Provides strategic recommendations to management regarding sales planning, ordering, and end-to-end aftersales operations—from wholesale to retail.

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