Aftersales & Account Management Specialist - SPX Express

1 week ago

Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

Department

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

Job Description:

We are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You'll serve as the bridge between our customers and internal operations, playing a key role in improving the overall client experience.

  • Be the go-to person for existing clients when they have operational concerns or questions
  • Coordinate with different teams (ops, finance, logistics) to resolve day-to-day service issues
  • Monitor client satisfaction and help catch small issues before they become big problems
  • Work with our Business Development team to ensure smooth client handoffs
  • Track issues and resolutions so we can continuously improve

Requirements:

  • Minimum 2-3 years of experience in customer service, account management, operations, or logistics
  • Good communication and coordination skills — you're comfortable working with both clients and internal teams
  • Organized and able to handle multiple tasks at once
  • Fast thinker and problem-solver, especially under pressure
  • Someone who takes ownership and follows through
  • Familiarity with logistics or last-mile delivery is a plus, but not required
  • Amenable to station in Podium, Mandaluyong

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    Manila, National Capital Region, Philippines SPX Express Full time ₱104,000 - ₱130,878 per year

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