Customer Service Ambassador

6 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱35,000 - ₱45,000
**Job Overview**

This is a key role in maintaining customer satisfaction and contributing to the success of our organization.

**Responsibilities**
  • Provide timely and accurate assistance to customers via multiple communication channels, including phone, email, chat, or in person.
  • Effectively resolve customer issues, complaints, or disputes by identifying root causes and implementing appropriate solutions.
  • Offer comprehensive knowledge of products or services to provide relevant information, guidance, and recommendations to customers.
  • Maintain clear and professional communication with customers and colleagues to ensure effective understanding and resolution of issues.
  • Record and maintain detailed records of customer interactions, transactions, inquiries, and resolutions in our database or CRM system.
  • Collaborate with other departments or teams to address complex customer issues and ensure a seamless customer experience.
**Essential Skills and Qualifications**
  • Communication Skills: Ability to effectively communicate with customers and colleagues verbally and in writing.
  • Leadership Skills: Ability to inspire and motivate a team of customer service representatives.
  • Coaching and Training Skills: Capacity to coach and train team members to enhance their customer service skills and product knowledge.
  • Customer Focus: Strong dedication to understanding and meeting customer needs.
  • Problem-Solving Skills: Capacity to identify and resolve customer issues efficiently.
  • Product Knowledge: Thorough understanding of products or services.
  • Integrity and Ethical Conduct: High ethical standards and integrity when handling sensitive customer information.
**Requirements**
  • Associate degree or bachelor's degree in fields such as Business Administration, Communication, Marketing, or Hospitality.
  • At least one year of work experience in the customer service industry.
  • Prior experience in a Call Center company is highly preferred.
**Key Benefits**

This role plays a vital part in ensuring customer satisfaction and driving business growth. We offer a dynamic and supportive work environment, opportunities for career advancement, and a competitive compensation package.

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