
Customer Success Team Lead
21 hours ago
About the Role
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- This role offers a fantastic opportunity to lead and inspire high-performing teams, drive customer satisfaction, and contribute to business growth.">
- A strong background in e-commerce customer service is essential, with experience in tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.">
- Excellent communication skills are vital, including a strong command of English, both written and spoken.">
- Familiarity with KPIs, attendance, and performance metrics, as well as coaching and mentoring experience, is highly desirable.">
- The ability to analyze team performance data, create insightful reports, and make informed decisions is crucial.">
Your Responsibilities
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- Lead agents to achieve exceptional performance, ensuring KPIs are consistently met or exceeded.">
- Conduct regular coaching sessions to help team members succeed, providing personalized guidance and support.">
- Evaluate performance bi-annually, recommending opportunities for growth, promotions, or recognition.">
- Promote a positive, supportive culture that fosters high-performance teamwork.">
What We Offer
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- Performance-based bonuses and rewards">
- Comprehensive health and dental insurance">
- Paid time off and year-end bonus">
Technical Requirements
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- Personal computer with at least an i5 processor">
- Minimum 20 Mbps internet speed">
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