Retail Operations Manager

4 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time $120,000 - $140,000
Job Description

We are seeking an experienced leader to oversee our retail order operations. As a key member of our team, you will be responsible for managing the day-to-day execution and management of our order-to-cash cycle.

  • You will lead a team responsible for ensuring accuracy and execution from order receipt through customer delivery.

  • Provide customer support for pre-order activities, including systemic setup, writing customer-specific SOPs, and ensuring customer orders are ready to process.

  • Develop sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard new customers and build out our Customer Operations team.

  • Create workflows using connectors like Zapier, Make, N8N, Parabola, etc. to significantly cut down on repetitive, manual work.

Key Responsibilities

Leadership: Lead a team of professionals responsible for executing and managing the order-to-cash cycle.

Order Operations: Manage the day-to-day execution and management of our order-to-cash cycle, ensuring accuracy and execution from order receipt through customer delivery.

Customer Support: Provide customer support for pre-order activities, including systemic setup, writing customer-specific SOPs, and ensuring customer orders are ready to process.

Process Development: Develop sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard new customers and build out our Customer Operations team.

Automation: Create workflows using connectors like Zapier, Make, N8N, Parabola, etc. to significantly cut down on repetitive, manual work.

Requirements

Skills and Qualifications: Excellent written and verbal communication skills in a customer-facing role; Elite organizational skills and ability to pay close attention to details; Extremely process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members both in and out of the department.

Experience: 2+ years experience working in US food & beverage order operations with distributors such as UNFI & Kehe and with retailers like Target.

Education: Bachelor's degree or equivalent required.

Benefits

Work Environment: Ability to thrive in a fully remote work environment under minimal supervision.

Professional Growth: Opportunity to grow professionally and develop leadership skills.

Recognition: Recognition of outstanding performance and contributions to the team.

Ideal Candidate

Strong Understanding of Order Operations Finance: Strong understanding of order operations finance principles and practices.

High-Growth Startup Experience: Experience working in a high-growth startup environment.

Led a Team Through ERP Implementation: Led a team through an ERP implementation.

Excellent Excel and Google Sheets Skills: Good to advanced Excel and Google Sheets skills. Excellent quantitative and qualitative analytic skills with the ability to formulate and articulate valid conclusions through reporting.

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