Global Customer Experience Expert

2 days ago


Angeles City, Central Luzon, Philippines beBeeGrowth Full time $35,000 - $40,000
Customer Success Specialist

Join a fast-paced team where you'll work on delivering exceptional customer experiences and contribute to the growth of our global presence.

Key Responsibilities:
  • Provide top-notch support via live chat and tickets, ensuring customers have a seamless experience.
  • Simplify complex technical issues for customers of all expertise levels.
  • Collaborate with different teams to enhance the customer experience based on evolving needs.
  • Enhance the AI Assistant to provide smarter support that improves the customer experience.
  • Stay updated on product updates, services, features, and web hosting technologies to assist customers effectively.
Requirements:
  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, preferably through live chat.
  • Exceptional communication skills and ability to adapt quickly.
  • Understanding of web hosting fundamental concepts.
What We Offer:
  • 360 Growth: Limitless learning opportunities, including trainings and access to platforms like Reforge and Scribd.
  • Freedom & Responsibility: Flexible working hours and home office budget to create a comfortable setup.
  • Wellness Simplified: Company-provided sick days and recharge leave.
  • Work Hard, Party Hard: Recognition of hard work with company events and milestone gifts.
What You'll Get:

Be part of a dynamic team that values growth and flexibility. Join us today



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