
Global Customer Experience Expert
2 days ago
Join a fast-paced team where you'll work on delivering exceptional customer experiences and contribute to the growth of our global presence.
Key Responsibilities:- Provide top-notch support via live chat and tickets, ensuring customers have a seamless experience.
- Simplify complex technical issues for customers of all expertise levels.
- Collaborate with different teams to enhance the customer experience based on evolving needs.
- Enhance the AI Assistant to provide smarter support that improves the customer experience.
- Stay updated on product updates, services, features, and web hosting technologies to assist customers effectively.
- Fluent in English (C1 or native), written and spoken.
- Experience in customer support in tech or SaaS environments, preferably through live chat.
- Exceptional communication skills and ability to adapt quickly.
- Understanding of web hosting fundamental concepts.
- 360 Growth: Limitless learning opportunities, including trainings and access to platforms like Reforge and Scribd.
- Freedom & Responsibility: Flexible working hours and home office budget to create a comfortable setup.
- Wellness Simplified: Company-provided sick days and recharge leave.
- Work Hard, Party Hard: Recognition of hard work with company events and milestone gifts.
Be part of a dynamic team that values growth and flexibility. Join us today
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